Let our expertise be your peace of mind. We believe that buying a watch online should be simple, honest, and straightforward. Every watch in our collection goes through a rigorous review process by our watchmakers to ensure it is an authentic timepiece and meets our quality standards and that of its intended brand. To that end, we guarantee every watch listed on our site to be 100% authentic.
All of our watches are listed in USD. Payments can be made via bank wire transfer. Once a product has been ordered, we will provide an invoice with detailed wire transfer instructions.
Once payment has been received and fully cleared, we will securely package your watch and ship it fully insured via Fedex or UPS. We ship to customers worldwide. Shipping quotes will be provided upon product inquiry. All customs, taxes and duties are not included in the listed price and are the responsibility of the buyer. If you have any questions or concerns regarding this, please don’t hestitate to contact us.
For Canadian customers, we do accept payments in Canadian dollar. We are available for in-person appointments and order drop off. Please note HST is not included in the listed price and will be added to the order total.
We want you to be happy with your purchase. We understand that sometimes what you see online and how it appears in person can differ.
To that end, we offer a " no questions asked" 3 day refund on all purchases subject to the following conditions.
Products that have been worn, altered or damaged will not be accepted for a refund. Any watch may be returned provided the watch is in the exact same condition as it was sold and includes all the boxes, papers, books and accessories (if applicable). Please inform one of our representatives of your intention to return the watch before you ship the merchandise. All return shipments must be post marked before the 3rd calendar day from delivery date of your watch and are sent at your sole cost and expense. Please be sure to insure the contents for their full value as we are not responsible for lost packages.
Upon receipt, all items will undergo a thorough inspection by one of our watch experts to ensure that the watch is in the original condition in which it was sold and it includes boxes, papers, items/accessories, etc. Once inspection has passed successfully, we will process refund payments within 5 business days. We don’t refund shipping and insurance fees. This return policy is for online sales only: all in-person sales are final.
Prior to shipment, we ensure that every watch is in proper working condition and is carefully checked by our professional watchmaker team. All watches purchased from discreet peacock include a 1 year warranty that commences from the purchase date of your watch. The warranty includes the mechanical functioning of the watch and any present complications.
Given that we primarily deal with vintage watches, our warranty unfortunately cannot cover everything. Excluded from the warranty are: water damage, turn and push buttons, crystal, bracelet & clasp and the watch strap. Improper use or damage caused by the owner or third parties are not covered by our warranty. The warranty is non transferable and only valid to the original purchaser. The warranty will be void if a third party worked on or opened the watch.
All warranty claims must be directly reported to us and include the original invoice. Customers can initiate a warranty claim by contacting us at hello@discreetpeacock.com.
Once a warranty claim has been approved, we will provide you with detailed shipping instructions. Customers are responsible for shipping costs associated with sending their watch for warranty repair. Discreet peacock will cover the shipping costs to return the repaired watch to you once repairs are completed. Customers receiving their merchandise back will not be reimbursed for any costs associated with incidental customs as it is returned to the customer’s country of residence.
Selling your watch privately can be daunting and logistically challenging, not to mention risky. Alternatively, selling directly to dealers may not yield the highest payout. By consigning your watch with us, you will have the best chance of obtaining the best price for your watch in a safe and stress free manner.
We use our extensive client database and sales platforms to look for a potential buyer for you. We are proactive in our approach, treat your watch as if it is our own, and work with our clients to ensure they are happy with the money they receive in their pocket.
The best way to get started with the consignment process is by filling out the complimentary quote form. Provide as much detail as possible including asking price, model information, condition and as many pictures deemed necessary. Upon reviewing your submission we will reach out to explain terms, fees and provide our opinion on the appropriate market value of your watch.
Once all key terms are agreed in good faith, we will email a consignment agreement outlining our arrangement for you to review and electronically sign. We will then follow up with providing a free and fully insured shipping label with detailed instructions on how to safely send your watch to us.
Upon arrival, our watchmakers will conduct a thorough inspection for quality, authenticity and timekeeping. This process takes from 5-10 day business days. To meet our quality standards, our watchmakers may recommend a service, part replacement or any other additional work. Any work undertaken on the watch will be agreed in advance and the cost is the responsibility of the owner.
If at this stage you are not in agreement with the recommended work, the watch is identified as counterfeit or not faithful to its initial description, we may refuse to consign your watch and will opt to return the watch to you at your expense.
Our consignment fees are commission-based and are collected at time of sale. Our commission fee range from 10-30% depending on the brand, model, condition and overall state of the market. Consignment fees are calculated based on final sale value of the watch. There are no upfront fees.
For example, let’s assume we sourced a buyer and agreed for the final sale price for your watch to be $5,000 USD. A sample payout will look like this:
If there were any pre-approved work that was done prior to listing the watch for sale (example: service, repair, etc.), these expenses would be deducted from the total payout. We begin processing payout to you once the buyer has received your watch packaged and the 3 day return policy has passed. Once this has occurred, we will wire you your payout within 72 hours.
To ensure maximum exposure, we require a minimum 3 month consignment term. Should you decide to cancel our arrangement prior to the end of our term, you will be charged an admin fee of $150 USD + the cost of return shipping and pre-approved service work performed (if any). If at the end of our consignment term the watch has not sold and you don’t wish to extend our arrangement, we will return your watch free of charge upon payment for any pre-approved service work performed (if any).
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.discreetpeacock.com (the “Site”).
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 19.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@discreetpeacock.com.
